Whitepapers and Research

To view all whitepapers and research please scroll down, or use the links below to filter on the topics of most interest to you:

Capability Development		Innovation		Outsourcing and Shared Services
Change and Transformation		IT/HR Strategy		People Strategy
Cost Reduction		Organisational Efficiency		Small and Medium Enterprises

---

All Whitepapers and Research

Presentation - How to blow the project budget

There are many ways that can guarantee you will blow your budget on technology projects. This presentation takes you through a few of the more effective methods. (Note: Large file size)
      Presentation - How to blow the project budget   (12188KB)

Whitepaper - Change Management Challenges in HRO

There are various challenges in HRO projects along the timeline. Some are obvious, some a bit surprising.
      Whitepaper - Change Management Challenges in HRO   (475KB)

WhitePaper - Define and Deliver the Vision

Many senior management teams have a clear idea of what they want their organisation or project to achieve, but have difficulty in distilling the often complex plans into a clear message for all staff. In tandem with this challenge is the need to overcome organisational inertia to bring about change and deliver your desired vision. This paper focuses on two simple tools that can be used to address the above challenges.
      WhitePaper - Define and Deliver the Vision   (79KB)

Whitepaper - HR Service Strategy

How to harness your HR shared service to add real value to the business and be competitive against external providers, using technology and Self Services, redesigning processes and fostering a customer focused service culture. A white paper based on industry data and real project experience.
      Whitepaper - HR Service Strategy   (781KB)

WhitePaper - HR strategy and the Black Swan

This whitepaper explores how the management of Human Capital can drive the execution of a Black Swan ready business strategy.
      WhitePaper - HR strategy and the Black Swan   (1412KB)

Whitepaper - Innovation During Downturn

Innovating During an Economic Downturn: Is it a Good Idea? When the economy slows down, cost cutting often prevails against innovation. Is this the right thing to do and what are the risks and opportunities involved?
      Whitepaper - Innovation During Downturn   (2343KB)

Whitepaper - Integration Project Traps

The People Element of M&A and other Integration Projects: Eleven people centric issues in integration projects and why it is important to attack them early.
      Whitepaper - Integration Project Traps   (185KB)

Whitepaper - Knowledge Management and Intellectual Capital

Retaining Intellectual Capital in a Global Retail Bank: This paper aims to dust off the concept of Knowledge Management and explore its achievability and necessity in the modern business. It also provides an insight into a successful Knowledge Retention programme delivered for a large Retail Bank in the UK.
      Whitepaper - Knowledge Management and Intellectual Capital   (849KB)

Whitepaper - Managing Change in International Rollouts

“Change management” has recently become a compulsory element whenever managers of large scale IT initiatives present their project to the board. It gets even more attention when the project happens in an international / intercultural context. In this article we look primarily at the transformation required at the corporate centre based on the experience of iProCon consultants in a variety of international projects.
      Whitepaper - Managing Change in International Rollouts   (1293KB)

Whitepaper - Measuring and Sustaining Cost Cutting Initiatives

Measuring and Sustaining Cost Cutting Initiatives: This paper focuses on understanding and measuring the impact of cost saving programmes, as well as techniques to embed changes into the organisation’s DNA so that the intent of the programme continues to deliver positive results long after the initial programme has been completed.
      Whitepaper - Measuring and Sustaining Cost Cutting Initiatives   (128KB)

Whitepaper - Organisational Culture Change

What is Organisational Culture and How Can You Change it? This whitepaper explores the following issues: Why is it so difficult to achieve a change in an organisation's Culture and why is it so often doomed to fail? How do you go about successfully changing culture? What are the practical steps to undertake?
      Whitepaper - Organisational Culture Change   (1250KB)

Whitepaper - Organisational design and the rule of "150"

What Managers can learn from Monkeys and the Hutterites: Long before lean management became paramount in management literature, various human communities throughout history as well as the high tech company Gore learnt that there is one alternative to complex structures, laws, rules and incentive mechanisms: getting the group size right.
      Whitepaper - Organisational design and the rule of "150"   (231KB)

Whitepaper - Streamlining and Strategic Agility

Streamlining Organisations Whilst Retaining Competitive Advantage: Arbitrary cost cuts are at best a short-term solution in difficult times, as they do not address the causes of cost expansion, so that costs have a habit of growing back. A better way of cutting costs lies through Strategic Agility. We outline the concept of Strategic Agility, and show how to make the transition from structural rigidity to agility.
      Whitepaper - Streamlining and Strategic Agility   (208KB)

Mini Case Studies

MiniCase - Attraction and Direct Manager

Recruiting: The Importance of the Direct Manager in Attraction & Selection and Further Rules for “Recruitment Excellence”
      MiniCase - Attraction and Direct Manager   (158KB)

MiniCase - Creating value at customer interface

We are all aware of the importance of creating a good impression on the customer. Every manager worth his or her salt spends a considerable amount of time ensuring that their team understands the importance of a “happy” customer. Yet it is amazing how often an organisation misses an opportunity to make that vital positive impression.
      MiniCase - Creating value at customer interface   (74KB)

MiniCase - Managing HCM in a Downturn

Managing your Human Capital in an Economic Downturn
      MiniCase - Managing HCM in a Downturn   (145KB)

MiniCase - Outsourcing QA

Outsourcing: Why certifications can’t replace the right culture and capabilities.
      MiniCase - Outsourcing QA   (56KB)

MiniCase - ROI in Talent

How superior selection, engagement, and retention add 20% to the bottom line of a business hotel in Frankfurt.
      MiniCase - ROI in Talent   (144KB)

MiniCase - Salesforce Incentivisation

Compensation: How sales people and recruiters maximise their bonus by ruining their employer’s reputation.
      MiniCase - Salesforce Incentivisation   (581KB)

MiniCase - Strategic HCM in Practise

If you keep your eyes and ears open, you find lessons about the importance of good HCM every day. These stories are most impressive when you are involved as a customer, particularly as you may not see their significance from the inside, if your own organisation is affected.
      MiniCase - Strategic HCM in Practise   (144KB)